Appointment of Diesel Adventures as Payment Agent for Operator

Each Operator we list hereby appoints Diesel Adventures as the Operator’s limited agent solely for the purpose of collecting payments made by Traveller’s on behalf of the Operator. Each Operator agrees that payment made by a Traveller to Diesel Adventures shall be considered the same as a payment made directly to the Operator and the Operator will make the Group Tour available to Traveller in the agreed upon manner as if the Operator has received the Part Payment. In accepting appointment as the limited authorized agent of the Operator, Diesel Adventures assumes no liability for any acts or omissions of the Operator.

Bookings and Financial Terms for Traveller

The Operators, not Diesel Adventures, are solely responsible for honouring any confirmed bookings and making available any Group Tours reserved through the Services. When booking with Diesel Adventures we will obtain the relevant information to request the booking on your behalf. Diesel Adventures will then forward the relevant operators booking form and terms and conditions to complete and accept by signature. Once this is all completed and deposit (or full payment) received will the booking be confirmed. At this stage you are under contract with the operator.  If you, as a Traveller, choose to enter into a transaction with an Operator for the booking of a Group Tour, you agree and understand that you will be required to enter into an agreement (including releases) with the Operator and you agree to accept any terms, conditions, rules and restrictions associated with such Group Tour imposed by the Operator. Operators may not change the Group Tour Cost after a booking has been confirmed.
You acknowledge and agree that, notwithstanding the fact that Diesel Adventures is not a party to any agreements between you and the Operator, Diesel Adventures acts as the Operator’s payment agent for the limited purpose of accepting payments from you on behalf of the Operator. Upon your payment of amounts to Diesel Adventures which are due to the Operator, your payment obligation to the Operator is extinguished, and Diesel Adventures will remit to the Operator the difference between the Group Tour Cost minus the Service Fee (defined below). The secure payment provider that Diesel Adventures uses to process all payments is Stripe
The Booking Page for a Group Tour will specify the Total Cost called the Group Tour Cost. If a requested booking is cancelled (i.e. not confirmed by the applicable Operator), any amounts collected by Diesel Adventures will be refunded to such Traveller and any pre-authorization of such Traveller’s credit card will be released, if applicable, and you acknowledge we will refund these amounts as soon as possible but the speed at which these amounts are returned to your credit card is often something you will need to discuss with our bank and is not something we are responsible for.
If Operator guarantees a tour but this changes for any reason Diesel Adventures is not liable for these changes and any subsequent costs involved.

Deposit Amounts

These vary by Operator but can be paid instead of full amount if booking more than 60 days before the tour departure date

Deposit of USD400 per person or AUD515 per person

  • Overlanding West Africa
  • Endeavour Overland
  • Infinite Adventures
  • Dragoman
  • Native Eye

Deposit of USD600 or AUD775 per person

  • Best of Asia Overland
  • Wild Frontiers

Cancellation Policy

More than 60 Days before Day 1 of Tour – Loss of deposit
Between 31 & 60 Days –  50% of full tour amount
30 days or less – 100% of full tour amount

Amendment Policy

Any amendments made by the Traveller will be subject to amendment fees and discretion of the applicable Operator and will be adhered to by Diesel Adventures
Unless otherwise stated on the tour booking page, you agree to pay Diesel Adventures for the Deposit for any booking requested in connection with such requested bookings are confirmed by the applicable Operator if the departure date is greater than 60 days to the booking date. Unless otherwise stated on the tour booking page, if the departure date is within 60 days of the booking date the full Group Tour Cost is payable. If you have paid a Deposit then the balance of payment will be automatically deducted from the balance due invoice issued at least 60 days prior to the departure date. In order to establish a booking pending the applicable Operator’s confirmation of your requested booking, you understand and agree that Diesel Adventures, on behalf of the Operator, reserves the right, in its sole discretion, to (i) obtain a pre-authorization via your credit card for the Part Payment and/or (ii) charge your credit card a nominal amount, not to exceed one dollar ($1), or a similar sum in the currency in which you are transacting (e.g. one Australian dollar or one British pound) to verify your credit card. Once the Operators confirms your booking, Diesel Adventures will collect the payment in accordance with the terms and conditions of these Terms and the pricing terms set forth in the applicable Listing.
Please note that Diesel Adventures cannot control any fees that may be charged to you by your bank related to Diesel Adventure’s collection of payments, and Diesel Adventures disclaims all liability in this regard. In connection with your requested booking, you will be asked to provide customary billing information such as name, billing address and credit card information either to Diesel Adventures or its third party payment processor. You agree to pay Diesel Adventures for any confirmed bookings in accordance with these Terms by one of the methods as may be described on the Site or Application – e.g. by credit card. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by Diesel Adventures or indirectly, via a third party online payment processor or by one of the Operators upon agreed consent by all parties. If you are directed to Diesel Adventures third party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and the Privacy Policy before using the services. Once your confirmed booking transaction is complete you will receive a confirmation email summarizing your confirmed booking and the Operator will email documentation and vouchers to your email address.